VCC PACE Privacy Policy

At Vista Community Clinic PACE, we are committed to protecting your privacy and the confidentiality of your information. This Privacy Policy explains how information may be collected, used, and protected when you visit our website. Throughout this Privacy Policy, “VCC PACE” refers to Vista Community Clinic PACE.

By using the VCC PACE website, you acknowledge that you have read and understood this Privacy Policy. This policy applies to information collected through the VCC PACE website and does not replace VCC’s separate notices and policies regarding the privacy of protected health information.

Collection of Personal Information

VCC PACE may collect personally identifiable information that you voluntarily provide through the website. Depending on how you interact with our website, this information may include your name, email address, telephone number, mailing address, ZIP code, and other information you choose to provide when contacting us or requesting information about VCC PACE services.

If you submit information through a contact form, request information about PACE services, or otherwise communicate with VCC PACE through the website, the information you provide may be used to respond to your request and provide the information or assistance you have requested.

VCC PACE may also automatically collect certain technical information when you visit the website. This information may include your IP address, browser type, device information, operating system, referring website, pages visited, and the date and time of your visit.

This technical information may be used to operate and maintain the website, improve website performance and security, understand how visitors use the website, and generate aggregate statistics about website usage.

Information You Choose to Share

Please use care when voluntarily submitting personal information through publicly accessible areas of a website. Information that you post publicly may be viewed or collected by others.

VCC PACE does not request that visitors submit confidential medical or other sensitive information through public website areas.

If you need to discuss your healthcare, personal health information, or other confidential matters, please contact VCC PACE using an appropriate communication method rather than submitting such information through a public area of the website.

Use of Personal Information

VCC PACE may use information collected through the website to:

• Respond to questions, requests, or inquiries.
• Provide information about VCC PACE and its services.
• Help individuals determine whether they may be eligible for PACE.
• Assist with requests for information or contact from VCC PACE.
• Operate, maintain, and improve the website.
• Monitor website performance and security.
• Understand how visitors use the website.
• Comply with applicable laws, regulations, and legal requirements.
• Protect the rights, safety, and security of VCC PACE, Vista Community Clinic, website users, and the public.

VCC PACE may also use information for other purposes as permitted or required by applicable law and VCC policies.

Sharing of Information

VCC PACE does not sell personal information collected through this website.

VCC PACE may disclose information when permitted or required by applicable law, including when necessary to respond to legal process, comply with a legal or regulatory requirement, protect the rights or property of VCC PACE or Vista Community Clinic, or protect the safety of individuals or the public.

VCC PACE may also work with service providers and technology partners that assist with website hosting, maintenance, security, communications, analytics, or other website-related functions. When such service providers have access to information, they are expected to use that information only as necessary to provide the services for which they have been engaged and in accordance with applicable requirements.

VCC PACE does not use this website to collect or disclose protected health information except as permitted by applicable law and VCC policies.

Healthcare and Protected Health Information

Information about your health, medical care, and healthcare services may be protected by federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

The VCC PACE website is not intended to replace VCC’s formal Notice of Privacy Practices or other privacy notices that apply to protected health information. Learn more about HIPAA Notice of Privacy Practices

If you are a VCC PACE participant or patient and need information about how your protected health information is collected, used, or disclosed, please refer to the applicable Notice of Privacy Practices or contact VCC PACE.

VCC PACE
425 E. Colorado Street, Suite 100/110
Glendale, CA 91205

Phone: 818-237-3400
Toll-Free: 877-822-7223 (1-877-VCC-PACE)
TTY: 711

Fax: 818-237-3419
Email: info@vccpace.org

Cookies and Similar Technologies

The VCC PACE website may use cookies and similar technologies to help operate the website, improve functionality, understand website usage, and enhance the online experience.

A cookie is a small text file that a website may store on your device through your web browser. Cookies may allow a website to recognize your browser and remember certain information about your visit.

Some cookies may be necessary for the website to function properly. Other cookies may be used for analytics, performance, functionality, or other purposes, depending on the technologies implemented on the website.

Most web browsers allow you to control or disable cookies through your browser settings. If you choose to disable certain cookies, some website features may not function as intended.

Third-Party Websites and Services

The VCC PACE website may contain links to websites or online services operated by third parties.

These third-party websites may have their own privacy policies and practices. VCC PACE is not responsible for the privacy practices, security, or content of websites that are not operated or controlled by VCC PACE or Vista Community Clinic.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Website Analytics and Third-Party Technologies

VCC PACE may use website analytics and other technologies to understand how visitors interact with the website and to improve its performance, content, accessibility, and usability.

These technologies may collect information such as browser type, device type, pages visited, referring pages, approximate geographic information, and other technical or usage information.

Where applicable, third-party providers may process this information on behalf of VCC PACE or Vista Community Clinic.

Any analytics, advertising, or other third-party technologies implemented on the website should be reviewed periodically to ensure that their use is consistent with applicable privacy requirements and VCC policies.

Security of Personal Information

VCC PACE takes reasonable administrative, technical, and organizational measures designed to protect information collected through the website against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If you provide personal information through the VCC PACE website, you should understand that internet communications involve certain security risks.

Children's Privacy

The VCC PACE website is intended to provide information about PACE services and is not designed to knowingly collect unnecessary personal information from children.

If you believe that a child has provided personal information through the website in a manner that should not have occurred, please contact VCC PACE.

Changes to This Privacy Policy

VCC PACE may periodically update this Privacy Policy to reflect changes in the website, services, applicable requirements, or privacy practices.

When this policy is updated, the revised version will be posted on this page. We encourage you to periodically review this Privacy Policy to remain informed about how information is handled through the VCC PACE website.

Contact Information

If you have questions, comments, or concerns regarding this Privacy Policy or the privacy practices of the VCC PACE website, please contact us.